Support
For app help, purchase questions, accessibility feedback, or a privacy request, email agupta@rgcs.ca.
Include these details
- whether you are using iPhone or Android;
- the app version and device operating-system version;
- a short description of what happened and the approximate time;
- for a purchase issue, the store and transaction or order identifier, with payment-card details removed.
Do not email passwords, authentication codes, full payment-card numbers, or sensitive chat content.
Subscriptions and refunds
Billing is handled by Apple or Google. You can manage or cancel a subscription through your store account. Refund requests are normally handled by the store where the purchase was made. If Premium access does not restore after a valid purchase, contact us with the store and transaction identifier.
Privacy requests
You can delete information directly in the app:
- Clear conversation history: open a conversation, tap the delete icon, and confirm Clear. For a guest this removes local history from that device; for a signed-in user it removes synchronized conversation history from the account.
- Delete a signed-in account: from the home screen open Account, tap Delete account, and confirm. This permanently deletes the live Supabase account, synchronized conversations, and app entitlements. A project backup may retain prior data until its recovery window expires; a restored backup is not made live without reapplying applicable deletions.
- Delete guest data: clear conversation history in the app, or uninstall Suvichaar or erase its app data to remove the private local guest history.
Account deletion does not cancel an Apple or Google subscription. Cancel subscriptions separately through the store account that made the purchase. If you cannot use the in-app controls, email agupta@rgcs.ca with the subject “Suvichaar deletion request.” State whether you want the account deleted, conversation history cleared, a copy of your account data, or both. We may ask you to verify control of the account or provide a transaction identifier so we do not expose or delete another user's information.
Safety
Every AI response includes a Report response action. You can choose a reason and submit the report inside the app without opening another service. The related question and response are sent to Suvichaar for review.